SubCom - Process


Customer Care and Maintenance

SubCom's dedication to service does not stop once the cable system has been delivered to our customer. The SubCom Global Technical Support Center (GTSC) offers the customer care and support necessary to keep your system operating smoothly and efficiently.
Phone: +1 973.656.8926

The SubCom GTSC provides technical support for cable systems and associated equipment. The GTSC offers cable owners technical assistance for products supplied by or through SubCom, including undersea equipment, terminal equipment, power feed equipment, cross-connect equipment and network management systems.

GTSC is staffed by the service engineer team, with its unsurpassed knowledge in submarine cable system troubleshooting, operations, and maintenance methods and procedures. The GTSC is a division of the SubCom laboratories and has full access to and the support of all of SubCom's subject matter experts, developers, and designers.

SubCom's Repair and Return team provides logistical assistance to quickly move cable station equipment to repair centers and back into the network or provide emergency replacements as contracted. SubCom maintains an inventory of components and spare parts to repair or replace system components as necessary.

Global Technical Support Center

We offer Premium Technical Support Services and Post Warranty Support. Our many technical support plans can be tailored to meet your specific needs by incorporating a combination of:

  • Expert technical consultation on Operations, Maintenance, Transmission Equipment, Power Equipment, Undersea Network and Network Management Issues
  • Return and repair services
  • Network restoration planning and consultation
  • Land cable repairs
  • Undersea cable repair, maintenance, and cable protection
  • Expanded training and recertification at the customer location or at a SubCom location, at the system level or equipment level
  • Parts store for the replenishment of consumables and spare cable, joints, or equipment.

Maintenance Ships

The powerful, dynamically positioned vessels of the SubCom fleet are capable of sustained cable operations in harsh weather conditions. Each vessel is typically outfitted with a remotely-operated vehicle (ROV) and either a 1.5-meter or 3-meter capable sea plow. VSAT communications equipment ensures that broadband connectivity is available to the ship's crew while the vessel is deployed. The ship's unique arrangement of twin cable drums and a linear cable engine provides redundancy and flexibility to install and repair any existing cable system.

Our Fleet (Flash Presentation)

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